Software Support

Support for your CompuTrainer® or Velotron® in the way of software updates is typically limited to software currently being developed on. Once software becomes obsolete (Legacy Software) we may still leave it on the site as a service to our customers who may need it, but the support available to you may be limited only to this. You are welcome to contact us regarding use of Legacy Software, but be aware that the support of this software is very limited.


RacerMate Software System Requirements

Please read this page for RacerMate One, Velotron, and Real Course Video software requirement information.

Software Support Sections

What is RacerMate One?

RacerMate One is a replacement for all previous software applications created for CompuTrainer and Velotron – with the exception of Wingate software for Velotron. RacerMate One is a work in progress as time and funding allows. The first release supported CompuTrainer home users (1 or 2 CompuTrainers); the 2nd release included Course Creator; 3+ rider 3D Cycling is currently done and in testing; Velotron support is being worked on; Classic MultiRider may be retired with the advent of other 3rd-party applications.

Upgrade to RacerMate One:
Legacy software users can upgrade to RacerMate One by purchasing it from our Shop Now - Upgrades page. If you want to see what it is all about you can also download a demo copy (see link below). This will also help determine the ability of your computer to run the software.

Demo version:
The demo version below is the same version shipped on-disc with CompuTrainer (you need the shipped version to get a registration key). It can also be used if you need to install a copy from a USB drive – helpful to those who do not have a CD-drive on their computer.


RACERMATE ONE 4.0.2 - DEMO VERSION –
or Web-based install (users lacking CD drive for install)


This version is the same as what you will receive on the software disc, but will only run in DEMO MODE until it is registered. Registration can only occur after you have purchased the software disc, which provides you with a registration key.

This version can be downloaded and installed on computers lacking a CD-ROM drive.

While in an unregistered state, the software will NOT communicate with the trainer while on the race screens and is used solely as a demo version (see demo mode instructions below).

Version 4.0.2 - Download here

    Known issues:
  1. Velotron support is nominal with Gearing selections not passing through to real-time riding.and SpinScan has Left-Right leg data reversed.
    Response: The Velotron is not completely supported in the initial release. Work on debugging Velotron features will begin when we are working on that phase of development.
  2. Average speed and power updates in 0.2 increments.
    Response: The data is still accurate and this is caused by a rounding issue. We will address this in a future release.
  3. Windows XP users may notice issues or crashes while running RacerMate One.
    Response: XP has reached end-of-life status and is no longer supported. Users can try the software, but there is little we can do if it fails to function. Users can try to update all drivers, but there is no support for it now from Microsoft, which makes it near impossible to support it as well.

RACERMATE ONE VERSION 4.0.6 PATCH
This version adds Course Creator and a few other improvements to RacerMate One version 4.0.2.
4.0.2 must be installed to apply this patch.
Improvements and changes were made to the RacerMate One Help system to walk you through the use of Course Creator.

Version 4.0.6 - Download here.
The above link requires installing 4.0.2 first

    Known issues:
  1. Users with Windows running a language other than ENGLISH will have issues opening Course Creator. It will fail. We are looking into this and think it may be related to data having commas instead of periods in European file formats. Current work-around is to install an English update to Windows and switch to it if you are needing to create a course.
  2. Installing this patch may push a pacer into Rider position #1 on 3D Cycling causing a no connection experience (see our #1 FAQ). To resolve make sure your hardware setup and rider position is in sync.

RACERMATE ONE ANT+ PATCH
This will add ANT+ heart rate capability to your RacerMate One software. For more information, click the link below to read more about this and download the patch.

Go to the ANT+ Page

Support Files
Microsoft .NET Framework 3.5 SP1

Documents included with the software
Instructions sheet (PDF)
Who and where to contact us (PDF)
Key-press shortcuts (PDF)

PDF created from the Help System
Courtesy of Ray Ruyack
RM1 Manual (PDF)

Visit our Web Forum
Forum Link For RacerMate One

Questions?
Contact Us!

MultiRider software allows up to eight riders on CompuTrainers to connect to one computer using a USB hub and USB-to-Serial adapters. Study the information in the Readme file during software installation or PDF manual supplied (below or supplied with the software) to minimize installation and setup issues you may experience getting 8 systems connected.

MultiRider consists of 4 applications:
MultiRider Time Trial
MultiRider Team Time Trial
MultiRider Coach
MultiRider Real Course Video - videos sold separately Note: There is no update patch to go from versions 1-3 of MultiRider to MultiRider 2009.

MultiRider Software Download Links
Please contact us for the Full Version MultiRider 2009

Do you own MultiRider 3 or perhaps an earlier version of MultiRider and need to get a full version of MultiRider 2009? If so, please contact our service department and they’ll provide you with a link for a copy of it.

If you are a home user wanting to add MultiRider for some garage races, you can buy a copy of MultiRider by contacting us!

MultiRider 2009 will install in a different location from MultiRider III. You should read carefully the readme files for important information regarding the transfer of your MR III riders.csv file for use in MR 2009!

MultiRider Update 2014
Release date: February 20, 2014

Download Here

• Requires MultiRider 2009 full version.
• Fixes issue with rider setup corruption.
• Added different logo and rider images to help differentiate this version for users.
• See readme file during installation for instructions on use.

MultiRider Manual Control
Release date: July 20, 2010

Download here

Download this little utility to manually control up to 8 riders.
• Requires MultiRider 2009 full version.

MultiRider 2009 Manual – PDF File


Indoor Time Trial platform plans – PDF File

MultiRider Forum Link

Questions? Contact Us!

The stand-alone applications of Real Course Video have not needed any updates prior to their inclusion into RacerMate One. Technically, the versions found below are “legacy software applications” in regard to development work. Because users of RacerMate One require this legacy application to register each video (until what time RacerMate One can also register videos), it is still being shown within the current software support links.

RacerMate One Real Course Video features (over legacy version) are as follows:
•Two-rider split screen.
•Better control over start and ending of course.
•Able to select a section of video and ride multiple laps of that section.
•Better control of video sizing/scaling.

Reason to maintain use of legacy Real Course Video:
•Video registration.

Full CompuTrainer version with sample video
Release date: Feb. 26, 2008
Download here

This is the same version supplied on the Real Course Video discs and can be used to try the software out on the computer before purchasing an actual video course.

RCV update patch – CompuTrainer
Release date: Feb. 26, 2008
Download here
Requires Real Course Video full version


Misc. Course Fixes – Zipped
Kona (created Apr. 24, 2008)
Lake Placid (created Feb. 27, 2009)
Wisconsin (created Apr. 2, 2012)

Unzip the file into the appropriate video folder to replace the old files. Current video (after the above dates) contain these fixes, so check the dates if you are unsure – or just install them to be sure.

IRCV Manual – PDF File

Support Files
Latest Xvid codec
(This may be required for Windows 7 or Windows 8 support)

2008 version of the Microsoft Visual C++ 2008 Redistributable Package (x86)
Download Link

Real Course Videos Forum Link

Questions? Contact Us!

Time Trial Software allows you to ride along with legendary athletes like Andy Potts on courses like the NYC Triathlon course. Establish your ranking by uploading your race time to the CompuTrainer Perpetual Ranking Site. Review your time trial performance data in a table showing date, weight, finish time, average/peak speed, avg/peak watts, avg RPM, Watt/Kg. The overall Ranking database is sortable by any variable including race site, city, state, and country.

FTDI-BASED USB ADAPTERS

An FTDI-based adapter has been standard with CompuTrainer beginning in December 2008, at which point all in-house support for the Sewell adapter was suspended – except as noted below. The first FTDI USB-to-Serial adapter is recognized by the tan and blue housing with blue lights flashing when in use. The custom FTDI-based adapter, which now ships with all new CompuTrainers began shipping as of January 2009. It is recommended when any upgrade is made to include the RacerMate One software.

This driver executable is the same for all operating systems and will correctly detect and install the driver for the operating system you have.

Approved FTDI-based USB Drivers
This driver is the same for all FTDI adapters:
Approved Windows™ FTDI Driver

Note: Beginning with Windows™ 7, FTDI drivers are part of the drivers supplied with the Windows™ operating system and from Windows™ Update.

If you own an adapter older than Type 6 (current FTDI generation is Type 7) and you are experiencing connectivity issues, we highly recommend upgrading to the Type 7 FTDI USB Adapter.


PROLIFIC-BASED USB ADAPTERS

CompuTrainer™ and Velotron™ are both “serial devices” designed to communicate to the computer via a serial port. CompuTrainer™ was originally released having a 25-pin serial port, and then later a 9-pin serial port.

As serial ports began disappearing from computers and USB became dominant, RacerMate began using USB to Serial adapters – retaining the 9-pin adapter as well. Initially Prolific-based USB adapters were used and a shift was made to FTDI-based adapters due to poor support (from Prolific) for Windows™ Vista. FTDI was then commissioned to design an adapter specifically for our needs – eliminating the 9-pin adapter. This adapter is still in production.

You can go here to see a visual history of our HSB adapters or to figure out which adapter you have.

Sewell

The Sewell USB to Serial Adapter was standard on CompuTrainer™ for about 4 years. It is recognized by the blue housing marked with the words SEWELL.


Belkin

The Belkin USB to Serial Adapter was standard on Velotron™ for about 4 years until we moved to FTDI adapters. It is recognized by the hockey-puck shape and having detachable cables and power supply.


Bafo

The Bafo USB to Serial adapter was black and had a removable USB cable. It was in-use for only about 1 year and was replaced due to the product being discontinued by Bafo.


Prolific Drivers

The drivers shown below may NOT be the latest Sewell/Prolific. They are the drivers we have found to be the most stable when used with CompuTrainer or Velotron™. If you have a computer running Windows™ Vista, Windows™ 7 (any version), or Windows™ 8, and you have a Prolific-based USB adapter, we highly recommend upgrading to the current FTDI-based adapters. No drivers have been found for the Prolific-based adapters that work correctly with CompuTrainer or Velotron. If you have 32-bit Windows™ Vista and use the Sewell adapter, and have the operating system set to automatic updates, the operating system may update drivers without you knowing — thus replacing the working drivers with “newer” non-working drivers; in which case you must reinstall the older drivers again, by force.

Instructions: Unzip the files into a Sewell folder you create and using the driver update wizard in Device Manager, point the driver update to the location where these file reside.

Windows™ XP (zip file)

Windows™ Vista (zip file) (64-bit Vista, Windows™ 7, and Windows™ 8 users should NOT use the Prolific-based adapter)

Questions? Contact Us!

Velotron Software Support

Until RacerMate One is a replacement for all previous Velotron software applications, the following links are to support the current software supplied with Velotron. The exception will be for Wingate software, which the only update you will see is a patch for and not a full version as for all other applications.

SOFTWARE FULL VERSIONS AND UPDATES
Velotron3D
Download here – released 3/12/2009
Velotron 3D Software Manual
The above link is a full version of Velotron 3D. If you have an older version, please replace it with this version.

VelotronCS
Download here – released 12/23/2008
Coaching Software Manual
The above link is a full version of Velotron Coaching Software. If you have an older version, please replace it with this version.

Vergo Metabolic Controller
Download here – released 12/23/2009
Vergo Software Manual
The above link is a full version of Vergo. If you have an older version, please replace it with this version.

Wingate Software
Download here – released 7/15/2010
Wingate Software Manual"
The above link is an update to Wingate. If you need a full version please request a copy via email.

Documents included with the software
Click here to go to the library (Documents on PDF)

Forum link
Forum site

Have any questions?
Contact Us!

The stand-alone applications of Real Course Video have not needed any updates prior to their inclusion into RacerMate One. Technically, the versions found below are “legacy software applications” in regard to development work. Because users of RacerMate One require this legacy application to register each video (until what time RacerMate One can also register videos), it is still being shown within the current software support links.

RacerMate One Real Course Video features (over legacy version) are as follows:
•Two-rider split screen.
•Better control over start and ending of course.
•Able to select a section of video and ride multiple laps of that section.
•Better control of video sizing/scaling.

Reason to maintain use of legacy Real Course Video:
•Video registration.

Full Velotron version with sample video
Release date: Nov. 25, 2008
Download here

This is the same version supplied on the Real Course Video discs and can be used to try the software out on the computer before purchasing an actual video course.


Misc. Course Fixes – Zipped
Kona (created Apr. 24, 2008)
Lake Placid (created Feb. 27, 2009)
Wisconsin (created Apr. 2, 2012)

Unzip the file into the appropriate video folder to replace the old files. Current video (after the above dates) contain these fixes, so check the dates if you are unsure – or just install them to be sure.

IRCV Manual – PDF File

Support Files
Latest Xvid codec
(This may be required for Windows 7 or Windows 8 support)

2008 version of the Microsoft Visual C++ 2008 Redistributable Package (x86)
Download Link

Real Course Videos Forum Link

Questions? Contact Us!

FTDI-BASED USB ADAPTERS

An FTDI-based adapter has been standard with CompuTrainer beginning in December 2008, at which point all in-house support for the Sewell adapter was suspended – except as noted below. The first FTDI USB-to-Serial adapter is recognized by the tan and blue housing with blue lights flashing when in use. The custom FTDI-based adapter, which now ships with all new CompuTrainers began shipping as of January 2009. It is recommended when any upgrade is made to include the RacerMate One software.

This driver executable is the same for all operating systems and will correctly detect and install the driver for the operating system you have.

Approved FTDI-based USB Drivers
This driver is the same for all FTDI adapters:
Approved Windows™ FTDI Driver

Note: Beginning with Windows™ 7, FTDI drivers are part of the drivers supplied with the Windows™ operating system and from Windows™ Update.

If you own an adapter older than Type 6 (current FTDI generation is Type 7) and you are experiencing connectivity issues, we highly recommend upgrading to the Type 7 FTDI USB Adapter.


PROLIFIC-BASED USB ADAPTERS

CompuTrainer™ and Velotron™ are both “serial devices” designed to communicate to the computer via a serial port. CompuTrainer™ was originally released having a 25-pin serial port, and then later a 9-pin serial port.

As serial ports began disappearing from computers and USB became dominant, RacerMate began using USB to Serial adapters – retaining the 9-pin adapter as well. Initially Prolific-based USB adapters were used and a shift was made to FTDI-based adapters due to poor support (from Prolific) for Windows™ Vista. FTDI was then commissioned to design an adapter specifically for our needs – eliminating the 9-pin adapter. This adapter is still in production.

You can go here to see a visual history of our HSB adapters or to figure out which adapter you have.

Sewell

The Sewell USB to Serial Adapter was standard on CompuTrainer™ for about 4 years. It is recognized by the blue housing marked with the words SEWELL.


Belkin

The Belkin USB to Serial Adapter was standard on Velotron™ for about 4 years until we moved to FTDI adapters. It is recognized by the hockey-puck shape and having detachable cables and power supply.


Bafo

The Bafo USB to Serial adapter was black and had a removable USB cable. It was in-use for only about 1 year and was replaced due to the product being discontinued by Bafo.


Prolific Drivers

The drivers shown below may NOT be the latest Sewell/Prolific. They are the drivers we have found to be the most stable when used with CompuTrainer or Velotron™. If you have a computer running Windows™ Vista, Windows™ 7 (any version), or Windows™ 8, and you have a Prolific-based USB adapter, we highly recommend upgrading to the current FTDI-based adapters. No drivers have been found for the Prolific-based adapters that work correctly with CompuTrainer or Velotron. If you have 32-bit Windows™ Vista and use the Sewell adapter, and have the operating system set to automatic updates, the operating system may update drivers without you knowing — thus replacing the working drivers with “newer” non-working drivers; in which case you must reinstall the older drivers again, by force.

Instructions: Unzip the files into a Sewell folder you create and using the driver update wizard in Device Manager, point the driver update to the location where these file reside.

Windows™ XP (zip file)

Windows™ Vista (zip file) (64-bit Vista, Windows™ 7, and Windows™ 8 users should NOT use the Prolific-based adapter)

Questions? Contact Us!


ANT+ Support

Currently, ANT+ is compatible with CompuTrainer for Heart Rate only. For more on ANT+ compatibility and how to connect, visit the ANT+ Support Page.


RacerMate One Demo Mode

You can use the software in demo mode, which is useful to show it to friends and family, or at an event. To use demo mode, do the following:
    Demo mode
  1. Load a course and riders as you normally would and press Start to enter the race screen.
  2. Press the PC key letter "D" to enter Demo mode. A small letter "D" appears in the bottom corner of the screen.
  3. If you selected only one or two riders, you can run will those or add more as "demo riders" by pressing the PC key letter "A". Each press will add a rider, up to to the maximum of 8 riders.
  4. Press the number keys 1-8 and each number you press you can adjust that riders speed using the left/right mouse key. This will be true even after the timer starts.
  5. Press the PC key letter "G" to start the timer.
  6. Press the PC number key to select a rider, then "F" to change their camera view.
  7. Press the PC key "V" to switch to split screen views. While in split screen views you can still select a rider using 1-8 and use the "F" key to change the camera views, etc.
  8. Press the PC key "R" to reset the race.


Legacy Software Support

Legacy software is any software product that has reached end-of-life status at RacerMate. End-of-life status simply means we are no longer developing or supporting new installations of this software. We supply these simply as a courtesy for customers who need them to maintain a previous installation on the same computer it was originally installed, but have lost the original disc. Because software often changes due to needs newer systems require, but older systems don’t get, older software often starts to fail at an increased rate when installed on a newer computer. As such support for it may not exist, other than to suggest getting the newer software, which was designed to run on the newer systems.

As a result of the above, users of legacy software may be required to upgrade to RacerMate one by purchasing it from our Upgrades page if they have an issue running legacy software on a newer computer.

Once software has reached end-of-life status, most support for it will end for all but the most basic installation questions. Users can also access our web forum to ask questions or search for answers previously posted. You can go to our forum here: RacerMate Forum.



Legacy Software Links

Below you will find links to the last full versions of the legacy software. Installing these on computers newer than Windows 7 may result in unfavorable results, so proceed at your own risk with these.

CompuTrainer 3D, Version 3.0
Build August 2010 – Size: 75MB
Download here

CompuTrainer Coaching Software
Version 1.6 – Build 432 – Size: 2MB
Download here

Topo/GPC Course Creator, Version 2.0
Build March 31, 2008 – Size: 2MB
Download here

Have any questions?
Contact Us!

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